FAQ
Everything you need to know before shopping with Treasure & Threads
Are items new or used?
Most items are pre-loved and gently used, unless clearly stated otherwise in the listing.
How do I place an order?
Simply message us on WhatsApp or Facebook Messenger with the item you want.
How long are items reserved?
Items are only reserved once payment is made. All items are sold on a first-come, first-served basis.
What payment methods do you accept?
We Accept
– Bank Transfer
– Cash on Location (where available)
Do you offer delivery?
Yes, we offer delivery across Trinidad. Delivery fees may vary depending on your location.
Fees in Arima and surrounding areas $25.00.
Otherwise fees are $30.00
We don’t deliver to Hot Spot Areas
Is pickup available?
Yes. Pickup is available from a designated location after payment confirmation.
Do you offer refunds or returns?
We do not offer refunds or returns unless an item is significantly not as described.
Do you restock items?
Yes! New items are added regularly, so check back often for fresh finds.
Are items sold quickly?
Yes popular items can sell very fast. If you love it, message us quickly to avoid missing out.
Can you hold an item for me?
We can only hold items after payment is completed. No unpaid reservations are possible.
How do I know the quality is good?
We carefully select every item and only list pieces in good, usable condition. Any imperfections will always be disclosed.
Why should I buy quickly?
Our items are often unique or one-of-a-kind, meaning once they’re sold, they won’t be restocked.
How do I know the quality is good?
We carefully select every item and only list pieces in good, usable condition. Any imperfections will always be disclosed.
Still have questions?
Message us anytime on WhatsApp or Facebook Messenger—we’re happy to help